Caking It Up handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. If you wish to return your order, please notify us at [email protected] within 7 days of receiving your order, with a valid reason for return and include your order name and number.
Refunds will only be offered for unopened or faulty goods. Please note that postage costs for the return of goods are at the customers’ expense. Once your order has been returned, we will process your refund using the same payment method when purchase was made. All refunds are made at the discretion of Caking It Up.
If you are based outside of Australia, please email us at [email protected]
Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.
Please ensure products are unused and in original packaging/condition.
Pack carefully as we cannot accept returns of damaged or used items.